Welcome to AmbulanceCost.com, operated by Open Form LLC ("we," "us," or "our"). We respect your privacy and are committed to protecting any personal information you may share with us. This Privacy Policy outlines how we collect, use, and safeguard data when you interact with our website.
1. Information We Collect
We collect information in the following ways:
- Contacting Us by Email: The "Contact Us" button in the footer opens a pre-addressed message in your own email application (a "mailto" link). Nothing you type is transmitted to or stored by our website. If you choose to send that email, we will receive your email address and the contents of your message, and we will use them to respond to your inquiry.
- Community Submissions: If you participate in our community rate reporting feature, you may anonymously submit a city, state, and fee amount. We do not collect your name or contact information with these submissions. The data you provide will be stored and may be displayed publicly to help aggregate community-driven cost information. If you report an inaccuracy in our data, we record only the city name you identify.
- ZIP Code Lookups: When you search for cost estimates, the ZIP code you enter is sent to our servers so we can return the relevant estimates. We do not link ZIP code searches to individual users or keep per-user search histories.
- Automatically Collected Information: We do not run any analytics or tracking software on this site, so we do not collect visitor behavior information or build any profile of your visits. Our hosting provider processes limited technical information, such as your IP address, as a normal part of delivering and securing the site. See Sections 2 and 4.
2. Cookies, Analytics, and Local Storage
We do not use analytics, and we do not set cookies. AmbulanceCost.com runs no Google Analytics, no third-party analytics or tracking scripts, no advertising pixels, and no web beacons. We do not set any cookies on your browser, and we do not track you across sites. Because of this, there is no cookie consent banner on this site — there is nothing to consent to.
We may in the future use analytics or advertising partners to help us understand how users engage with our site or to serve relevant advertisements. If we do, those partners may place their own cookies, web beacons, or similar tracking technologies on your browser. None are in use today. We would update this policy before introducing any such technology, and would add any consent mechanism required by law.
The site also stores a small, non-identifying value in your browser's local storage (for example, to remember that you have acknowledged our emergency safety notice). This value stays on your device and does not contain personal information.
3. Location and Third-Party Services
- "Use My Location": If you choose the "use my location" option, your browser will ask for your permission to share your device's precise location. If you grant it, your latitude and longitude are sent to Nominatim (nominatim.openstreetmap.org), a reverse geocoding service operated by the OpenStreetMap Foundation, to convert your coordinates into a nearby ZIP code or locality. We do not store your precise coordinates, and your location is never accessed unless you choose this option and grant permission.
- Legislator Lookup: If you use our advocacy tools to identify your elected officials, the ZIP code you enter is sent to 5 Calls (api.5calls.org) to look up the legislators for your area.
These third-party services process the data they receive under their own privacy policies, which we encourage you to review.
4. Hosting and Data Storage
AmbulanceCost.com is hosted on Cloudflare infrastructure, and the data behind the site (including community rate submissions and inaccuracy reports) is stored in Cloudflare's database services. Like most hosting providers, Cloudflare may process technical information such as IP addresses as necessary to deliver, secure, and maintain the site.
5. How We Use Your Information
The information we collect is used in the following ways:
- To operate and improve AmbulanceCost.com.
- To aggregate local ambulance cost data for public display via community submissions.
- To keep the site available, secure, and functioning correctly.
- To respond to inquiries and support requests you send us by email.
We do not currently serve advertising on the site. If we partner with third-party advertising networks in the future, we may also use collected information to serve relevant advertising, and we will update this policy accordingly.
6. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic and usage information not linked to any personal identification information with our business partners, trusted affiliates, and advertisers. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
7. Security of Your Data
We implement reasonable security measures designed to protect the information we collect. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security.
8. Third-Party Links
Our website contains links to other websites (such as government resources or advocacy pages). We are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
Open Form LLC has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please use the "Contact Us" button located in the footer portion of this page, which will open a pre-addressed message in your own email application.